Rooms
Serenity Hotel Boutique - Amenities
- Free Parking
- Golf Course
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Bar
- Elevator
- Hair dryer
- Shower
- Microwave
- Coffee/tea maker
- Refrigerator
- Nightclub/DJ
- Fishing
- Hiking
- Diving
- Private check-in/check-out
- indoor pool
- outdoor pool
- Poolside bar
- shuttle service
- seating area
- telephone
- alarm clock
- kitchenware
- mosquito net
- blackout curtains
- 24-hour security
- Concierge services
- Designated Smoking Area
- Family Rooms
- Free Wi-Fi
- Kitchen
- Massage services
- Restaurant(s)
- Snorkeling
- Wind Surfing
- Daily Housekeeping
- English
About
Hotel Features
Conveniently located in the center of Playa del Carmen, Serenity Hotel Boutique By Alsol provides air-conditioned rooms with free WiFi, free private parking and room service. Among the various facilities are an outdoor swimming pool, a terrace, as well as a bar. The property has a concierge service, a tour desk and currency exchange for guests. At the hotel each room is equipped with a seating area, a flat-screen TV with cable channels, a safety deposit box and a private bathroom with a shower, free toiletries and a hairdryer. Some rooms are equipped with a kitchen with a fridge and a microwave. Guest rooms include a closet. À la carte and American breakfast options are available at Serenity Hotel Boutique By Alsol. At the accommodation you'll find a restaurant serving Mexican cuisine. Vegetarian, dairy-free and gluten-free options can also be requested. Popular points of interest near Serenity Hotel Boutique By Alsol include Playa del Carmen Beach, ADO International Bus Station and Church of Guadalupe. Cozumel International Airport is 22 miles away, and the property offers a paid airport shuttle service.
Guest Policies
Check-in | After 15:00 |
Check-out | Before 12:00 |
Room Rates | All rates displayed are for double occupancy unless otherwise noted. |
Important Information
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests under the age of 18 can only check in with a parent or official guardian. A damage deposit of USD 100.0 is required at checkin. This will be collected by credit card. You should be reimbursed on checkout via credit card, subject to an inspection of the property.
Reviews
Cold shower risk
- What did you like most?Position. Rooftop. Room size.
- Was there anything you didn't like?There is a problem with the hot water pressure in the building so sometimes you only have cold water in the bathroom.
If you like cold showers this is the place to stay!
- What did you like most?The location was exactly what we were expecting. Close to restaurants, bars, grocery stores. The front desk staff were helpful, as much as they could be making excuses for the accommodations shortfalls.
- Was there anything you didn't like?During our 8 day stay we never had hot water, barely lukewarm. Staff always said that maintenance was working on it, but it became evident that they weren’t. I was finally given access to what was housekeeping storage room that had hot water so I could wash my hair. My husband got a cold and awful cough, I feel as a result of the cold showers we had to endure. Housekeeping only came after we complained that no service had been provided. Huge disappointment as we are returning next month for another visit as will be seeking other accommodations.
